DTW AIRPORT PICKUP/TRANSPORT INFORMATION 

The chauffeur will GREET you by the baggage claim carousel number assigned to your airline flight number, and he/she will be holding the PASSENGER name sign. Passengers should also turn on their cell phone upon arrival. This is the only way a chauffeur can communicate with you. We will wait for you at least 30 minutes after scheduled flight landing for Domestic Arrivals free of charge and up to 1 hour for International Arrivals without applying any extra charges. Wait time fees apply after surpassing the grace period at a rate of $15 dollars per each 30-minute duration beyond the grace period. We will also monitor your flight for any delays to the best of our ability however we encourage you to update us as soon as you become aware of any delays. When your flight has been cancelled or you have missed your flight, it is your responsibility to re-schedule or give us prompt notice to cancel/change your reservation, otherwise your credit card will be charged in full for the DTW Airport pick-up (any notice made under 24 hours is not refundable unless approved by dispatch manager). You may also qualify for a ride credit for use at a later date and time in the event you changed the original status of your reservation. Pickup orders scheduled from the DTW AIRPORT are also subject to the $10 airport parking fee which is enforced on taxi and limo services and paid directly to the DTW airport. If there is any difficulty for locating the chauffeur, please call the Ann Arbor Skoop Up dispatch center @ 734-780-9122 for more assistance.

CANCELLATION POLICY 

Please call us at least 24 hours before the scheduled airport pick-up time to receive an 80% refund. Cancellations made within 24 hours before your scheduled pick-up time to or from the airport are not refundable and charges will be applied for the in full amount. You may qualify for a ride credit for use at later if you reschedule the date and depending on the cancellation circumstances. Any Ride Credits offered must be subject to review and approved by management. Reservation Cancellations are accepted only through the same phone number used for your reservation and/or email. Our dispatch hours are 24 hours daily, however staff may be busy and if you need to reach us due to urgent circumstances or for any reservations changes then please try each of the following contact methods: phone calls to dispatch 734-780-9122, emails, text messages and detailed voice messages.

Skoop Up is not liable in the event of any mechanical failure while on charter and will only be responsible for making up lost time at a mutually agreed date. Not responsible for any delays or the ride termination in winter caused by unsafe road conditions (i.e. not salted, winter storms, accidents, etc.) Not responsible for any loss because of service delays or termination due to unforeseen mechanical failures, or provide any loss claim insurance for service interruption, customer has to buy there own trip interruption insurance. No claim against Skoop Up or Fare Ride or its staff/contractors may be brought in this arrangement. YOU hereafter as “client” assumes full financial liability for any damage caused to the company vehicle(s) during time of use/rent regardless of which members in their party are responsible. A minimum fee of $150.00 (for standard size vehicles) and $250.00 (for limos and buses) shall be added for clean up or repair costs for any damage, emesis (vomit) or unsanitary conditions left within vehicle interior or carpet or seat burn.

GRATUITY 

20% gratuity is industry standard and will be automatically added for the chauffeur offering any prepaid/reserved ride or third party arranged ride.

The Clean Up Sanitation Fee 

In the event vehicle cleaning is necessary the Clean Up Fee is a minimum of $150.00 for standard size vehicles and $250.00 minimum for limos and buses and it is not negotiable. Any non-payment of clean up fees or damage fees may subject the client to local police enforcement/intervention or legal remedy. Alcohol Consumption in an unauthorized limousine and drug use is prohibited by law. Any fines will be paid for by the customer. The company chauffeur has the right to terminate ride without refund (if there is any policy violation or disruptive behavior on the part of the client(s). It is Illegal to stand through the sunroof. Smoking is not permitted in most of our limousines, and this is left to the discretion of the Manager. You must request a limo/bus designated for smoking.

DEPOSITS FOR LIMOS/BUSES SPECIAL EVENTS

•   Special Event limousine deposits and or prepayments for booking large shuttles, limos and luxury vehicle services are not refunded, these payments and or deposits reserve a car and date for you exclusively and eliminate our availability for any other potential clients.
•   Overtime pay will apply by 30-minute increments per the hourly rate approved during time of booking the reservation.
•   Not responsible for articles left in the limousine although if found we hold items for at least 30 days in lost & found for claim.
•   Vehicles cannot be loaded beyond seating capacity as insurance only provides coverage per seat.
•   Skoop Up is not responsible for any damage cause by any Sub-contractor.
• Client must obtain their own trip cancellation insurance to cover loss due to unforeseen trip interruptions or sudden plan changes.
• In the event Client cancels Special Event car/limo services a full credit may be available based on the original reservation for use at a mutually agreed future date and time. This credit must be approved by management.

OTHER 

Please be advised, if any additional stops are made at your request, then our per mile meter rates may apply to the fare because the extra stop was not included in your original reservation details. There is a $10 charge for each car seat provided by our company. Please let us know in advance if you need rear facing, forward facing car seat or booster car seats. Extra baggage charges may apply per bag depending on vehicle type and passenger limit. Credit cards will be charged no later than the day of service or on any day before your scheduled pick-up time to verify the funds and if card is valid and an additional 20% gratuity will be included to your fare when your credit/debit card is charged. 

TAKE NOTICE 

Due to unpredictable Michigan weather, a Road Hazard surcharge fee may be added at our discretion to any reservation when the weather is unsafe and/or hazardous, i.e. snowstorm, freezing rain, ice, heavy fog or any weather-related situation. Premium rates may also apply during special events. Skoop Up reserves the right to cancel any reservation at any time.

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